Privacy Notice

Thinking Space Systems Ltd respects your privacy and is committed to protecting it. This notice explains how, why and what we do with the personal data you provide us with.

This is a revision to the existing Thinking Space Systems Privacy Policy and is effective from the 15th May 2018. It applies to all divisions of Thinking Space Systems Ltd:

Including brands within our portfolio:

Types of information we collect

We collect the personal data you provide us with; from our customers, suppliers, business contacts, and website users, via contact forms and cookies on our website, emails, phone calls, webshop orders, at exhibitions and events we attend and when you visit our offices. This information can include:-

  • Name
  • Business address
  • Email address
  • Company website address
  • Social media accounts
  • Telephone number
  • Business interests – sectors, product ranges
  • Payment information and credit rating – for account holders

Cookies

We use cookies on our websites to help your visitor experience. Please see our specific cookie policy for each of our websites listed above for further information on what is collected and what they are used for. You will need to accept or decline the use of cookies when you visit all our websites. If you choose to decline cookies, you may not be able to fully experience the interactive features of our websites.

How we use this information

We need to collect this information in order to provide and support our products and services to you. Your decision to provide any personal data to us is voluntary, but if certain information is not provided then Thinking Space Systems will be unable to deliver the services you have requested.

Marketing permissions

Thinking Space Systems Ltd will not send you targeted email marketing information unless you have opted in to receive such communications.

Our email communications are for the sole purpose of providing you with information on the latest product launches, company news, case studies or events we are attending that, based on your business interests, you would benefit from receiving.

You can opt-in when you use our contact forms, on our websites using our newsletter subscriber form, or when you meet us at exhibitions and events. Your opt-in will be confirmed after a further email acceptance, before your personal data is recorded and stored for the marketing communications you have specified. This will be reviewed every six months to ensure your permissions have not changed, and you can update your preferences or opt out of receiving these communications at any time by using the links in our emails.

We also encourage any feedback from website visitors or customers, so that we can improve our products and services to you. We will not publish this feedback with personal data unless you have given your permission for us to do so.

How we store your information

All data is backed up every day and is held on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. All websites use the Secure Socket Layer (SSL) protocol and so provides encryption when you provide your personal data to us via websites.

Customer Relationship Management (CRM)

We use Customer Relationship Management database technology to manage our business relationships. When you provide your personal data, you are consenting to these details being added to our database, for the purpose of relationship building only and not for marketing purposes. If you do not wish to be added to our database, please contact us at info@thinking-space.com.

External links/third party websites

Our websites provide links and are accessed via links from third party websites, including social media websites and payment websites. We encourage you to review the privacy statements of these third party websites so you can understand how those websites collect, use and share your information. Thinking Space Systems Ltd is not responsible for the privacy statements or other content on third party websites.

Sharing of information

We may share data with trusted partners to help us deliver your product/service. These may be located in other countries, including our overseas offices or agents, to provide our products and services, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Thinking Space Systems Ltd, and they are required to maintain the confidentiality and security of your information.

 How long will your personal data be retained by us?

We will retain your data as long as we have an ongoing relationship with you, and in order to comply with our contractual obligations with you as many of our products have warranty periods.

Children

Our websites and products are not designed or intended to appeal to minors. However, we do involve ourselves in the local community, providing knowledge, tours and work experience placements to students. Any data collection of minors will be for the sole purpose of health and safety or experience learning, with organised programmes through the education establishment. The education establishment will obtain the permission from the parent or guardian before any data is published or held by us.

Updates to this Notice

We may update this privacy notice to reflect company and customer feedback. We encourage you to periodically review this Notice to learn of any changes to how your information is being used, and how Thinking Space Systems Ltd are protecting your information.

If you have any questions about this Privacy Notice, please contact us at info@thinking-space.com.

You have the right to learn what data we hold about you. Please contact us at info@thinking-space.com and address your Subject Access Request to the Data Controller.

Cookie Policy

This website uses cookies. A cookie is a small text file that contains small amounts of information which  are downloaded to your computer or mobile device when you visit a website.

Cookies do lots of different jobs, such as letting you navigate between pages efficiently, remembering your preferences and goods and services like you wish to purchase, like shopping baskets, and providing you with content that is relevant to you and your interests.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

The aim of this cookie list is to help you recognise the cookies placed on your browser when you visit our websites or see adverts for us elsewhere.

We have tried to list all the cookies, which we, or our technology partners use, but sometimes there may be a short delay in updating this list. If you think we’ve missed any, or any that should be listed, please feel free to contact us and we’ll be happy to investigate and list.

Strictly necessary cookies

These cookies are necessary in order for you to navigate our website and for remembering items in your shopping basket and preferences. You may opt out of these strictly necessary cookies through your browser settings but in doing so, you will not be able to use the website properly.

These are the Strictly Necessary cookies used on our website.

Cookie Name                  Description

Y (sessionID#27)               Paypal.com

PHPSESSID                        Contains a reference to a session stored on the web server. No information is stored in the visitors browser.

wc_cart_hash_#              Wocommerce – stores a visitors shopping basket

wc_fragments_#             Wocommerce –  stores a visitors login information so they don’t need to keep logging in if browser closed

 

Performance cookies

These cookies collect information about our website visitors, which allows us to monitor the website performance and make improvements to help our visitors  have a better experience. These cookies are provided by third parties, as follows:

Google Analytics

Cookie Name                  Description

_ga                                         This cookie is typically written to the browser upon the first visit. In most cases, this cookie is used to determine unique visitors and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

_gat                                       This cookie is typically written to the browser upon the first visit. In most cases, this cookie is used to determine unique visitors to our websites and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

_gid                                       This cookie is used to distinguish how the visitor is using the website

Collect                                  This cookie is used to identify the visitors device and behaviour so that we can track visitors across devises and marketing channels

Unclassified cookies

Unclassified cookies are in the process of being classified in conjunction with third parties.

Akavpau_ppsd                   Paypal.com

_paypal-storage                 Paypal.com

_gd#

About this cookie policy

We will update this policy if we introduce new cookies or change the way we use the cookies described above.

Our website contains links to websites managed by third parties. We don’t know what cookies those other websites use. Please check the cookies policies of those third party websites if you would like to know more.